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Parkway Pantai Hospitals

By September 12, 2022November 8th, 2022No Comments

Company Overview

Parkway Pantai is a leading healthcare player based in Singapore with a strong presence in Southeast Asia. It is part of IHH Healthcare, one of Asia’s largest integrated private healthcare providers operating in Malaysia, Singapore, India, Greater China, and Brunei. For over 40 years, its Mount Elizabeth, Gleneagles, Pantai, Parkway, and Fortis brands have established themselves as the region’s best-known brands in private healthcare, synonymous with best-in-class patient experience and outcomes.

Business Challenge

  • Multisystem landscape for core HR and time management which resulted in complex and inconsistent internal processes
  • Large headcount across multiple entities in Singapore requiring support on employee matters, causing a strain on HR resources
  • Outdated internal processes with complicated corner case scenarios to cater for
  • Healthcare-specific challenges, including labor cost allocation to multiple cost centers

Project Scope

Headcount : 6000

Countries : Singapore

Timeline : 2020 – 2021

TBD (Need RA’s help in identifying the key benefit)

Solution Overview

  • System implementation mapped to HR calendar, and critical functions are released at the right time
  • Sub-phased approach to ensure quick wins and drive system adoption at the appropriate time
  • In-depth analysis and understanding of the current system (what works; what doesn’t) as well as the requirements and ability to leverage and maximize the product functionalities to the fullest

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