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Bank Islam Malaysia Berhad

By September 12, 2022May 19th, 2023No Comments

Company Overview

Bank Islam is the first Islamic bank in Malaysia and has the most comprehensive network of dedicated Islamic banking channels, with more than 144 branches throughout the country.

Project Scope

Headcount : 5,000+

Countries : Malaysia

Timeline: 2020 – 2021

How Bank Islam switched to SAP SuccessFactors from a legacy HR system and improved employee experience

Solution Overview

Drivers for Change

  • Existing system did not allow for further enhancements and did not support the organization’s intent to adopt the latest Information and Technology Strategic Planning
  • Lack of operational productivity and insight into the workforce
  • Initiative to modernize and move to cloud landscape

Key SuccessFactors

  • Good vendor track record with finance customers due to strict adherence to industry requirements
  • Strong system knowledge and understanding of customer requirements to ensure robust mapping of capabilities and identify workarounds where needed
  • Robust project planning to avoid unnecessary delays or unexpected outcomes
  • Clearly defined project timeline and firm commitment to meet the Go-Live target


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